How should you pick the best Knotweed Contractor??
Easy….just use Japanese Knotweed Solutions!
Every day we get new enquiries, phone calls, e-mails, tender requests and even the occasional call in to reception. We average about a thousand hits a week on our website - which generates approximately fifty new jobs per week that’s two hundred new internet enquiries a month.
We get perhaps ten tender enquiries a week which usually require a fixed price to be returned within a week and - with little if any decent information to work with…
The majority of these tender enquiries will also go to all of our competitors as well - the company issuing the tender then tries to compare the result to get a comparison of what is value for money or just whatever is cheapest.
Most of these customers require a site visit, most require a detailed method statement, a cost breakdown, a risk assessment, copy of insurance details, environmental policy etc etc the list goes on….all done free of charge.
This leaves me constantly thinking why do we bother!
Why can’t we have a more open relationship with our customers?
Why can’t we agree that as a policy statement we will…. ‘produce intelligent, cost effective prices that give the results that you require with the minimum fuss’.
We won’t ‘rip you off’ we won’t charge for work we haven’t done - we will give honest advice at an agreed rate.
Yes - we want to make a profit.
No - we don’t work for nothing.
Whilst I understand that costs are important - surely service should be the deciding factor?
If a company constantly provide cheap prices then it stands to reason that they must provide a below average service? It is impossible to provide quality service for nothing - you get what you pay for.
Stop wasting time - don’t just go for the cheapest price - talk to us - lets make your project work for the best price that gives you the result you require within your set timescales.
May 21st, 2009 at 4:08 am
The problem isn’t the customers, nor is it the contractors. The problem is the means by which customers and contractors have been taught to convey. And the problem starts in school.
If the government schools (public schools for the uneducated) were really interested in making the free market work - which is what you describe - then contracts, negotiating, leases, licenses, recourse, expectations and writing a scope of work would all be taught in school. Wouldn’t it be nice if contractor and customers had the same expectations.
To me you sound desperate in this rant. Instead of using this source to generate leads - generate your own. This source is seriously flawed, but is efficient. Find another way to reach the customer and the result will be as you request.
May 26th, 2009 at 9:05 am
Thanks Daniel,
I do have a bit of a rant now and again - gets it out of my system…(Im not desperate though!)
Mike C